What is the delivery time?
Ordered on working days before 21:59 is delivered tomorrow in the Netherlands and Belgium.
Is the delivery free?
For orders over 80 euros, delivery is completely free for select countries. For lower amounts, a fixed rate applies.
I have not received my package, what should I do?
How annoying! First of all, we advise you to check the track & trace. Is the delivery delayed, but still on its way? Don't worry, then your package is still coming. Has the package already been delivered, but you have not received it? Please contact us with your order number via: firstname.lastname@example.org
Will I receive a track & trace?
Yes. As soon as the package has been sent, you will receive a track & trace link with the status of your order.
Which carriers do you use?
Our standard carrier is DHL. However, it is possible that we choose a different carrier in specific cases, for example because they can deliver faster.
Is my order insured?
Yes, your order is insured. If the package does not arrive properly, please contact us directly via: email@example.com