Privacy and cookie declaration VR Expert

10 januari 2022

Through our store, privacy-sensitive data or personal information is processed. VR Expert considers careful handling of personal data of great importance. Personal data are therefore carefully processed and protected by us.

In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that we:

Clearly specify our purposes before we process personal data, via this privacy statement;
limit our collection of personal data to only those personal data that are necessary for legitimate purposes;
seek your explicit consent to process your personal data first in cases where your consent is required;
take appropriate security measures to protect your personal data and require the same of parties who process personal data on our behalf;
respect your right to offer your personal data for inspection, correction or removal at your request.
VR Expert is the party responsible for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose at the web store vr-expert.nl. We advise you to read it carefully.

If you have any questions, or want to know exactly what we keep of you, please contact VR Expert.

Processing your order

When you place an order with us, we use your personal data to be able to process it properly. We may give your personal data to our delivery service to deliver the order to you. We also receive information about your payment from your bank or credit card company. For this purpose, we use your telephone number, billing address, e-mail address and payment information. We do this based on your consent. We keep this information for six months after your order is completed. We keep certain customer data longer in connection with the legal tax retention obligation.

Provision to third parties

We work together with certain companies who may receive your personal data mentioned above from us.

Contact form

You can use the contact form to ask us questions or make requests. We will use your e-mail address for this purpose. We do this on the basis of your consent. We will keep this information until we are sure that you are satisfied with our response and three months

thereafter. This way we can easily retrieve the information in case of follow-up questions. It also allows us to train our customer service to be even better.

Providing to third parties

We work with certain companies who may receive your personal information listed above from us.

Advertising

We would like to send you advertising about offers and new products or services. We do this:

via social media
You can object to this advertising at any time. You can block us or use the unsubscribe option.

Provision to other companies or institutions

With the exception of the partners listed above, under no circumstances do we provide your personal data to other companies or institutions, except if we are required to do so by law (for example, if the police require it in the case of suspected crime).

Statistics

We keep statistics on the use of our web shop

Cookies

Our webstore uses cookies. Cookies are small files in which we can store information so that you do not have to fill it in every time. But they also allow us to see that you are visiting us again.

When you visit our webstore for the first time, we will show you a message with an explanation about cookies. Here we will ask for your consent to the use of these cookies.

You can disable cookies through your browser, but some things in our webstore will not work properly then.

Google Analytics

We use Google Analytics to track how visitors use our webstore. We have a processing agreement with Google. This contains strict agreements about what they are allowed to track. We have not allowed Google to use the Analytics information for other Google services. We do not let Google anonymize the IP addresses.

Security

Security of personal data is very important to us. We make sure that your data is well secured with us. We constantly adjust security and pay close attention to what can go wrong.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement.

It is recommended that you consult this privacy statement regularly, so that you are aware of these changes. We will do our best to announce changes separately.

Inspection, amendment and removal of your data

If you have any questions or want to know what personal data we have about you, you can always contact us. Please see the contact details below.

You have the following rights:

to be explained what personal data we have and what we do with it
to see the exact personal data we hold
to ask us to correct any mistakes
To request the deletion of out of date personal information
To transfer personal data to another party
To withdraw consent
object to a certain use
Please note that you should always clearly state who you are, so that we can be sure that we are not modifying or deleting data about the wrong person.

Filing a complaint

If you feel that we are not helping you in the right way, you have the right to submit a complaint to the supervisor. This is called the Personal Data Authority.

Contact details:
VR Expert
Demkaweg 11
3555 HW
Utrecht
support@vr-expert.nl
31307116158