Customer Support

The warranty on new products sold on this website is standard 1 year, unless a different warranty period is specified on the product page. Exceptions to this are the services and consumables such as the hygienic masks, cardboard, button blocker, lanyards, VR cover, Oculus Quest Cover, AR Cardboard & Hard Hat Clips).

The warranty on refurbished products sold on this website is standard 3 months, unless a different warranty period is specified on the product page.

Send an email with your order number + description of defect to orders@vr-expert.nl. You will receive further instruction by email as soon as possible. We may want to contact you by phone during this process to discuss the issue further.

You have the chance with certain products to purchase them with extended warranty. Once the device is purchased it is not possible to extend the warranty on your device.

You do not have to have a VR Expert account to make a valid warranty claim, you can send an email to support@vr-expert.nl. And our support department will review your case and contact you accordingly.

No we do not require any documents but the process is sped up when you can provide the order number. If you do not have any documents or references from your order you can always share the serial number with us and if the order was placed with us we will be able to find yours.

Once the package has been delivered the responsibility of the product has been carried over to the purchaser. So we cannot refund a device which has been stolen.

You can refer to our terms and conditions. For Marketing: This is a really big question. Every supplier has different subjects that they cover and that they don't, so if we have to go through all of them it will take a lot of time and I don't think that is worth it. In our terms of services it says somewhere that we cover the same subjects our suppliers cover (you will have to consult the T&S to see the exact words, I could not find it myself but Merijn informs me that it is in there).

Since we only deliver to business customers, you cannot return the order. If you still want to return the order, we request that you send an email to support@vr-expert.nl. We will contact you as soon as possible.

Make sure the product is well protected and ready to ship. This means that the product(s) must not only be shipped in their original packaging, but in additional shipping packaging such as envelopes, boxes or pallets. For most shipping companies, the rule applies that a package should easily fall 50cm without getting damaged. If the product arrives damaged, it may no longer be under warranty. Pack your product well.

Yes, this is possible in consultation. Send an email to support@vr-expert.nl

Yes, we deliver hardware worldwide.

Yes, you will receive this via e-mail.

Please refer to the product pages to see estimated delivery times.

You can pay with: PayPal Visa Mastercard American Express Bancontact EPS Giropay iDEAL Multibanco Przelewy24 SOFORT

Yes, since April 2022 we also offer a selection of our headsets to consumers. You can view and roder from this website: vr-expert.com/consumer