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Customer Support

How can we help? Solve your issue fast by using the search bar or by finding the right topic below.



  • What Warranty is provided on the new products?
    The warranty on new products sold on this website is standard 1 year, unless a different warranty period is specified on the product page. Exceptions to this are the services and consumables such as the hygienic masks, cardboard, button blocker, lanyards, VR cover, Oculus Quest Cover, AR Cardboard & Hard Hat Clips).
  • What Warranty do I have on my refurbished products?
    The warranty on refurbished products sold on this website is standard 3 months, unless a different warranty period is specified on the product page.
  • What is the procedure for sending my defective product under warranty?
    Send an email with your order number + description of defect to You will receive further instruction by email as soon as possible. We may want to contact you by phone during this process to discuss the issue further.
  • Can I renew my warranty after expiring in any way?
    You have the chance with certain products to purchase them with extended warranty. Once the device is purchased it is not possible to extend the warranty on your device.
  • Do I need to have an account to have a valid warranty?
    You do not have to have a VR Expert account to make a valid warranty claim, you can send an email to And our support department will review your case and contact you accordingly.
  • Do I need to keep any documents or confirmations?
    No we do not require any documents but the process is sped up when you can provide the order number. If you do not have any documents or references from your order you can always share the serial number with us and if the order was placed with us we will be able to find yours.
  • What if someone steals my purchased product?
    Once the package has been delivered the responsibility of the product has been carried over to the purchaser. So we cannot refund a device which has been stolen.
  • What subjects are covered under this Warranty?
    You can refer to our terms and conditions. For Marketing: This is a really big question. Every supplier has different subjects that they cover and that they don't, so if we have to go through all of them it will take a lot of time and I don't think that is worth it. In our terms of services it says somewhere that we cover the same subjects our suppliers cover (you will have to consult the T&S to see the exact words, I could not find it myself but Merijn informs me that it is in there).
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  • Is it possible to return my order?
    Since we only deliver to business customers, you cannot return the order. If you still want to return the order, we request that you send an email to We will contact you as soon as possible.
  • What should you pay attention to when sending a defective product back?
    Make sure the product is well protected and ready to ship. This means that the product(s) must not only be shipped in their original packaging, but in additional shipping packaging such as envelopes, boxes or pallets. For most shipping companies, the rule applies that a package should easily fall 50cm without getting damaged. If the product arrives damaged, it may no longer be under warranty. Pack your product well.
  • Can I also deliver the defective products instead of sending them?
    Yes, this is possible in consultation. Send an email to


  • Do you deliver abroad?
    Yes, we deliver hardware worldwide.
  • Do you receive a track and trace code?
    Yes, you will receive this via e-mail.
  • What are the delivery times?
    Please refer to the product pages to see estimated delivery times.
Orders & Payments

Orders & Payments

  • Which payment options do you offer?
    You can pay with: PayPal Visa Mastercard American Express Bancontact EPS Giropay iDEAL Multibanco Przelewy24 SOFORT
  • Do you supply to consumers?
    Yes, since April 2022 we also offer a selection of our headsets to consumers. You can view and roder from this website:

Do you still have some questions?


Call us at



  • Demkaweg 11 3555 HW Utrecht
    The Netherlands

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