Warranty
The warranty on new products sold on this website is standard 1 year, unless a different warranty period is specified on the product page.
Exceptions to this are the services and consumables such as the hygienic masks, cardboard, button blocker, lanyards, VR cover, Oculus Quest Cover, AR Cardboard & Hard Hat Clips).
The warranty on refurbished products sold on this website is standard 3 months, unless a different warranty period is specified on the product page.
Send an email with your order number + description of defect to orders@vr-expert.nl. You will receive further instruction by email as soon as possible. We may want to contact you by phone during this process to discuss the issue further.
Returns
Since we only deliver to business customers, you cannot return the order. If you still want to return the order, we request that you send an email to orders@vr-expert.nl. We will contact you as soon as possible.
Make sure the product is well protected and ready to ship. This means that the product(s) must not only be shipped in their original packaging, but in additional shipping packaging such as envelopes, boxes or pallets. For most shipping companies, the rule applies that a package should easily fall 50cm without getting damaged. If the product arrives damaged, it may no longer be under warranty. Pack your product well.
Yes, this is possible in consultation. Send an email to orders@vr-expert.nl
Delivery
Yes, we deliver hardware worldwide.
Yes, you will receive this via e-mail.
Please refer to the product pages to see estimated delivery times.
Orders & Payments
You can pay with:
- PayPal
- Visa
- Mastercard
- American Express
- Bancontact
- EPS
- Giropay
- iDEAL
- Multibanco
- Przelewy24
- SOFORT
Yes, since April 2022 we also offer a selection of our headsets to consumers. You can view and roder from this website: vr-expert.com/consumer
Do you have any questions?
Call us
+31 30 711 6183
Contact Information
sales@vr-expert.com
support@vr-expert.nl
Adres
Demkaweg 11
3555 HW Utrecht
Nederland