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What is in the Vive Business Warranty Services?

What is in the Vive Business Warranty Services?

When purchasing the HTC Vive Focus Plus, you receive unlimited access to the Vive Enterprise platform. The Vive Enterprise platform is a management platform for HTC devices that can be used forever without recurring payments.

In addition, you receive a standard 2-year Business Warranty & Services, but what exactly do these business warranty and services entail? In this article, we will further explain the warranty, the services, the price and how the Vive Enterprise Business Warranty & Services can be purchased.

What do I get in the Vive Business Warranty & Service package?

Business warranty and services consists of 3 key components:

  1. License for commercial use
  2. Warranty on the product
  3. Telephone support

The basic idea behind the Business Warranty and services is that you have all the services needed for business use in one package.

  • License for commercial use

The license for the Business Warranty & services is standard for 2 years. When the 2 years have passed, you can still use the Vive Enterprise platform and the business services. The account will also be kept in case new products have to be added. The only thing that changes after the two years  is that repair costs may be charged in the event of a breakdown.

  • Two-Year Warranty

During the warranty period, HTC warrants the “Covered Product” to be free from defects in material and production when used under normal conditions. If you return a product or accessory during the warranty period and it meets the terms of the limited warranty, HTC (or its authorized agent) will repair or replace the product. When HTC repairs or replaces a product or accessory, the product remains under warranty for the remainder of the original warranty period or for three months from the date of repair, whichever is longer.

The differences between the business warranty and the consumer warranty are as follows:

  • Repair cases with BWS are given a special tag in their ticket, giving priority to these repairs compared to consumer warranty.
  • HTC will pay for the shipment in two directions with UPS’s logistics service. Usually, the package arrives at the end of the next business day after being picked up from HTC’s service center. The output logistics is also via the express service of UPS, so will have to be delivered the next working day after repair.
  • The repair time will usually be completed the next business day after arrival.

Specifically, the repair of products with BWS  take +- 24 hours, whereby products with a consumer warranty have a repair duration of 5-7 days.

  • Business Services 

Business services include expedited technical support for use, accelerated repair services, and online Vive resources.

Vive Resources

The Vive Resources are various articles from Vive itself. Here you can find all kinds of technical and practical information about the headset, controller, Vive Focus Experience and more. You can find the Vive resources at https://www.vive.com/eu/support/vive-focus/.

Dedicated support

Dedicated support includes: telephone service, online chat support, and email specific support for the covered product.

For questions and technical support, you can use the Vive Enterprise telephone service.

Vive Enterprise telephone service Working hours service
Dutch (0707007053) 09:00 – 18:00 (Monday – Friday)

Questions can also be asked via the online chat and specific e-mail support. HTC support is so dedicated that replies via email can be expected within one business day of receipt. The online chat and email support can be found at https://www.vive.com/eu/support/contactus/.

Cost of the Vive Enterprise Business Warranty & Services

The Vive Enterprise Business Warranty & Services comes standard with the HTC Vive Focus Plus. If necessary, it can be renewed after 2 years.

The Vive Enterprise Business Warranty & Services can be purchased separately, this can be done through VR Expert.

Do you have any questions about the Vive business warranty & services?

Feel free to contact us for advice or questions!

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