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Remote Eye

Get immediate live video remote assistance

660,- excl. VAT

Per license per year See Pricing

  • Allows for remote support
  • Works with Vuzix and RealWear headsets
  • Reasons to buy from VR Expert
  • Get 2,5% off your order when buying hardware & software

VR Expert is an official reseller of Remote Eye VR Expert is an official reseller of Remote Eye. Providing local implementation, installation, billing and support in Europe.

What is Remote Eye?

Remote Eye is a remote assistance solution that enables remote experts to see what on-site workers see. The softwares is compatible with RealWear and Vuzix smart glasses meaning frontline workers can be supported handsfree through the augmented reality visual guidance. Further, Remote Eye offers low data mode for use in poor connection and a user friendly app to allow for easier sharing of the smart glasses.

Software features

Share video in multicalls and easily join as a third party expert

Remote Eye allows remote video sharing through the frontline workers’ smart glass. This can be done one on one between a smart glass user and remote expert user. Remote Eye also support multicalls allowing multiple remote experts to join calls to provide better support. Further, Remote Eye allows third party experts without a Remote Expert license to join calls easily through an email or code invitation.

Red dot cursor, live annotations and drawings

Remote Eye’s remote experts can provide live annotations and drawings to smart glass users. The live drawings and annotations allow for more precise instructions to be provided leaving less room for error and misjudgement. Further, Remote Eye ensures the real problem is addressed as the remote expert(s) can directly point out the issue on the machinery or hardware in front of the on-site worker through assisted reality smart glasses using a red dot cursor. 

Record videos and make screenshots

Remote Eye allows for calls to be recorded and screenshots to be made. The screenshots and recordings can then be used for training purposes allowing future remote experts to quickly solve this issue. Further, Remote Eye accounts have unlimited storage meaning records can be kept and used by other experts to assist smart glass users as long as the license is valid.

Everything at one place

Hardware, software and service

Reasons to buy from VR Expert

Compatible products

Remote Eye provides support from a distance with an easy to use yet powerful software solution. Remote Eye works with the Vuzix M400, Vuzix M4000, Vuzix Blade Upgraded, RealWear HMT-1, RealWear HMT-1Z1, RealWear Navigator 500, Google Glass Enterprise 2, smartphone and tablet. If you purchase Remote Eye in combination with a headset you get a 2,5% discount on your order!

Choose a plan for your organization

We give you the option to decide how much you need to use.

€660
/per year

1:1 License Pack


  • 1x Smart glass user account
  • 1x Remote Expert user account
  • Real time screen sharing
  • Live drawing
  • Multi-call option
  • Unlimited storage
  • Multi-language
  • Easy system integration

FAQ

Remote Eye

What devices are compatible with Remote Eye?

Remote Eye works with every Vuzix and Realwear smart glasses and also on smartphone, this includes:

  • RealWear HMT-1
  • RealWear HMT-1Z1
  • RealWear Navigator 500
  • Vuzix Blade Upgraded
  • Vuzix M400
  • Vuzix M4000
  • Smartphones
Does the Remote Eye software need to be downloaded?

The Remote Eye application does not need to be downloaded. It can be run in your web browser with a stable internet connection. A mobile application is available for download.

In what industries can Remote Eye be used?

Remote Eye can be used in the following industries:

  • Oil, gas & mining
  • Manufacturing
  • Automotive
  • Naval industry
  • Energy and Utilities
  • Construction & Engineering
  • Medical situations

Remote Eye has the right certifications to be safely used in hospitals and other medical situations.

How many devices are supported with 1 license?

The standard Remote Eye license consists of:

  • 1x Remote Expert User License
  • 1x Smart Glass User License

This means you will need 1 Remote Eye license per combination of Remote Expert and Smart Glass. It is also possible to purchase an additional license for an extra user and / or Smart glass.

The price of the Remote Eye license is €660,- an additional Remote expert or Smart glass user costs €360,-

What devices can be used as the remote?

Remote eye uses a remote to contact the remote worker. This remote can be used on your desktop, laptop, tablet or smartphone. Remote Eye has an app for both the Apple store and Google play store to use the remote from your phone & tablet.

Is the Remote Eye software secure?

Remote Eye uses an encrypted connection to make sure all sessions are secured. It makes sure outsiders cannot access the communication channel between the expert and the smart glass user.

The software uses the cloud service from Amazon which is certified by the ISO standards. In addition to the AWS security there is also an added Firewall and antivirus accompanied by intrusion detection and prevention system.

In the rare case there is a failure, your data can always be recovered by a back-up. Remote eye performs a backup 3 times a day of all your data. Each of the backups are stored on different servers from different providers to make sure you won’t lose your data.

Is there a Trial available for Remote Eye?

Yes VR Expert offers a free trial of the Remote Eye. It is also possible to try out the software with a supporting smart glass to make sure you can use the complete package in your situation.

Enter the short contact form to specify your needs or contact us by mailing to sales@vr-expert.com or by calling us at +31 30 711 6183.

What languages does Remote Eye support?

The Remote Eye software is available in the following languages:

  • English
  • German
  • Spanish
  • French
  • Italian
  • Chinese
  • Japanese
  • Korean
Can media be saved in the software environment?

Yes, all kinds of different kinds of media can be saved in the Remote Eye software. This allows the users to rewatch previous recordings, images, videos and pdf files that were shared during a session. Remote Eye offers unlimited storage space when owning a standard License.

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