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De Groot Installatiegroep – RealWear Navigator 500

De Groot Installatiegroep is a family business that was founded in 1965. They are a full service company that installs a wide range of systems to ensure comfort, safety, and functionality such as HVAC, electrical systems, fire protection, and more, that are essential for the proper operation of a building.

The challenge

Save travel costs for installations


Remote support of qualified engineer

What thy said

"The incorporation of the RealWear Navigator 500 into our installation process has made it a more time and cost efficient method without compromising the quality of the installation service. It lets us provide knowledge elsewhere within the company in an efficient way.”

Mattijs Grummel

Manager Data & ICT at De Groot Installatiegroep

Hardware used

RealWear Navigator 500

RealWear Navigator 500
The RealWear Navigator 500 is the next generation rugged monocular smart glass that empowers modern frontline workers with remote expertise. The AR headset can be operated hands-free thanks to its excellent voice control.

The challenge

De Groot Installatiegroep has over 20 locations throughout the Netherlands, specializing in high-end and complex utility sector installations. To carry out these projects, they deploy a workforce of over 300 engineers who travel to install and maintain these systems in the field.

To ensure that their clients get the best services they have to ensure that an engineer with the right skill set and knowledge who is familiar with the installation is assigned to perform the installations. This frequently leads to elevated travel expenses and clients sometimes experience extended wait times as it can be necessary that the qualified engineer must travel to the other end of the country to reach the location of the installation.

To optimize this process they intended to introduce smart glasses, enabling even engineers lacking familiarity with specific installations or essential skills and knowledge to execute processes using remote guidance with AR smart glasses. An important requested feature while choosing the right headset was that the headset would not disturb the installation process and the engineers are able to control the headset hands free.

The solution

After testing out multiple devices De Groot Installatiegroep decided to choose the RealWear Navigator 500. They liked how comfortable it is to wear the headset on the head. Moreover they were impressed by the feature to operate the headset with voice commands. Additionally they liked how the display that is positioned in front of one eye, provides a good visual aid without interfering with the installation and maintenance worksteps.

Now it is possible that an engineer that might not be familiar with a specific installation process is also able to perform the work while he is remotely guided by an engineer that remains in the office. When an engineer lacking experience in a specific installation needs to travel to the location for maintenance or repair, an engineer that is familiar with the installation remains in the office. As the on-site engineer approaches the installation site, they wear the RealWear Navigator 500, utilizing it to capture photos and video recordings. This technology enables the more experienced engineer at the office to provide real-time guidance to the less-experienced engineer during the installation process, all facilitated by the integration of the RealWear Navigator 500 and the Remote Eye software.

This leads to minimized travel costs, as the experienced engineer no longer has to travel far to perform a particular installation, but can instead send a colleague to perform the installation and guide him remotely using the RealWear Navigator 500. Additionally this results in shorter waiting times for clients who receive the installation.

In addition to their current successful implementation of the RealWear Navigator 500, De Groot Installatiegroep has ambitious plans for the future. They are committed to continuous exploration and improvement with this innovative device, recognizing its potential to revolutionize their operations.

Their goal is to leverage the device’s capabilities to make their company more attractive through innovation and to enhance the quality of service provided to their customers. One potential avenue for future utilization of the device is to facilitate easier access to instructions for various installations and maintenance procedures. This could streamline operations, reduce errors, and enhance efficiency in their service delivery.

They are determined to explore new possibilities and maximize the potential of this device to benefit both their company and their valued clients. They are keen to expand the usage of the RealWear Navigator 500 and explore additional avenues of business value.

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