VR Expert - Eichten Use Case

Eichten – RealWear Navigator 500

Client: Eichten Werkzeugmaschinen
Application: Assisted Reality Implementation
Hardware: RealWear Navigator 500
Software: TeamViewer Assist AR
Services: Consulting, installation, delivery

VR Expert RealWear Navigator 500

The client

Eichten Werkzeugmaschinen GmbH was founded in 1995 and has since specialized in the service, trade and overhaul of machine tools. In order to offer customers a fast and effective service, Eichten has a nationwide network of qualified and competent technicians.

For several years, the company has also been an authorized cooperation partner of the machine tool manufacturer DMG MORI for Germany and Europe. Eichten supports the manufacturer’s customer service and factories in the areas of service and overhaul of machine tools, component overhaul, control conversions, as well as automation and robotics.

The challenge

In the event of technical problems with customers’ machine tools, it is very important for Eichten that the errors on the machine are determined as precisely as possible before the technicians are called out, so that the necessary spare parts can already be ordered to the customer. In the past, this often failed due to incorrect error messages, which then led to misunderstandings. 

Eichten was therefore looking for a solution that was as flexible and independent as possible, with which the company could establish visual and acoustic contact with customers and technicians. It was important to Eichten that this solution could be used regardless of location and without additional hardware.

VR Expert - Eichten Assist AR
VR Expert - Eichten Werkzeugmaschinen Fabrik

In the search for such a solution, the company came across augmented reality technology and contacted VR Expert for advice on possible applications.

The solution

After several consultations, Eichten decided to use the RealWear Navigator 500, along with TeamViewer Assist AR remote support software. 

“The good purchase advice from VR Expert convinced us. Due to the technical equipment and robustness, we decided on the RealWear Navigator 500 and are very satisfied. We use TeamViewer for communication. The advantage of this software is the ease of use and the simple login process for the customer.”
– Lars Eichten, Managing Director of Eichten Werkzeugmaschinen GmbH

Together with the customer on site, the RealWear headsets are now used for more precise fault diagnosis. The customer is provided with its own smart glasses as part of a remote contract, as well as technical support from Eichten’s employees. 

As soon as the customer encounters a problem on one of the machines, he can use the RealWear Navigator 500 to connect directly with an expert, which means the problem can be identified and solved as quickly as possible. Eichten also uses the smart glasses to educate and train its own technicians.

vr expert - realwear worker

By using the RealWear Navigator 500, Eichten Werkzeugmaschinen GmbH has managed to reduce on-site service times, minimize machine downtime, and save on travel and shipping costs at the same time.

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