The challenge

In the event of technical problems with customers’ machine tools, it is very important for Eichten that the errors on the machine are determined as precisely as possible before the technicians are called out, so that the necessary spare parts can already be ordered to the customer. In the past, this often failed due to incorrect error messages, which then led to misunderstandings. 

Eichten was therefore looking for a solution that was as flexible and independent as possible, with which the company could establish visual and acoustic contact with customers and technicians. It was important to Eichten that this solution could be used regardless of location and without additional hardware.