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Free Trial Service IWIK – RealWear HMT-1
IWIK GmbH offers products and services in the field of industrial drive and power engineering as well as process and industrial automation. Customers include companies from the mechanical and plant engineering sector, plant operators and maintenance companies.
In this context, IWIK’s own process optimization and digitalization play an essential role in improving its range of services. IWIK accompanies customers in the development and implementation of modernization and digitization projects and provides them with suitable products and services.
The client
Services
Consulting, installation, shipment
The challenge
To allow specialists to be virtually on site via video call and to help the company’s own employees in the field to quickly contact other experts from the team in the event of queries.
The solution
Be able to lend RealWear Smart Glasses to customers so that its own experts can look over their shoulders during troubleshooting via video call.
Hardware used
RealWear HMT-1
Software used
Microsoft Teams
Challenge
In the event of problems with IWIK systems and equipment, customers contact the company by telephone to find a solution. However, in many cases it is difficult to locate the problem without being able to actually see the equipment.
IWIK was therefore looking for a remote support solution that would allow specialists to be virtually on site via video call. In addition, this solution should also help the company’s own employees in the field to quickly contact other experts from the team in the event of queries.
Solution
VR Expert was contacted by IWIK GmbH and asked for advice regarding the use of remote support solutions. After evaluating the use case, a hardware & software package consisting of the RealWear HMT-1 AR headset and the remote support software Microsoft Teams was put together. Above all, the robustness and excellent voice control of RealWear’s smart glasses made them ideal for IWIK’s use case. Thanks to the selected remote support solution, IWIK GmbH is now able to lend RealWear Smart Glasses to customers so that its own experts can look over their shoulders during troubleshooting via video call. In addition, the company’s employees can take the smart glasses with them on field missions to get further help from experts on their own team via video calls, if needed. By using the remote support solution, IWIK has been able to simplify inspections and maintenance and make key processes more efficient.
