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Trützschler Group – Vuzix Balde 2

The Trützschler Group is a renowned German manufacturer of textile machinery with headquarters in Mönchengladbach. The company is active worldwide and operates ten production sites where machines, systems and accessories for spinning preparation, the nonwovens and man-made fiber industries are manufactured. In addition to the four facilities in Germany, Trützschler also has production facilities in China, India, the USA, Brazil and Switzerland.

The client

Trützschler Group

The challenge

Supporting Trützschler's service stations with repairs or support requests


Support of remote maintenance

What they said

The Vuzix Blade 2 is extremely compact and comfortable to carry, which makes it very suitable for quick support. VR Expert proved to be extremely flexible and their service was outstanding. From the comprehensive advice to the fast delivery - everything was top notch!

Eugen Krämer

Head of the Trützschler service stations

Hardware used

Vuzix Blade 2

Vuzix Blade 2
The Vuzix Blade 2 is a pair of lightweight AR smart glasses that is suited for work instructions, remote guidance and training. The Vuzix Blade 2 is the successor to the Vuzix Blade Upgraded and Vuzix Blade.

The challenge

Supporting Trützschler’s service stations with repairs or support requests requires either an employee to visit the site or the review of a large number of documents in order to find a solution for any support requirements. This process is often very time-consuming and cost-intensive. Therefore, AR glasses were to be implemented for process optimization in order to enhance the support process through remote maintenance.

Essential for carrying out this remote maintenance was that the person wearing the glasses on site can work on the textile machine with both hands while an external person sees the live image of what the person on site sees. By using voice commands, the external person can give precise instructions on how to carry out the work steps. Furthermore, the device should be compact and quickly ready for use without having to make many presettings. So that the implementation of the glasses in the work process is as uncomplicated as possible for all employees.

The solution

VR Expert advised the Trützschler Group on its requirements and provided various AR glasses for testing. After consulting and testing various glasses, Trützschler opted for the Vuzix Blade 2.

The Vuzix Blade 2 impresses with its compact size and ease of use. Its sunglasses-like shape made it easy to put on and was quickly accepted by employees due to its intuitive condition. Another convincing aspect was the affordable price compared to other AR glasses. As the glasses are not used in explosive industrial areas, Atex certification is not necessary for Trützschler.

When selecting the software for remote maintenance, Trützschler attached particular importance to the fact that an external employee sees the live image that the employee on site sees. This enables effective communication, as the external employee can describe the required work steps by voice. As Teamviewer is already in use in the company and has been successfully implemented, they decided to use Teamviewer as the software solution for the Vuzix Blade 2.

In addition, VR Expert provided training with the Vuzix Blade 2 and Teamviewer with the senior supervisor of the service stations to ensure that the employees could fully understand the glasses and their functions even before they were used in the work process. This facilitated the seamless integration of the Vuzix Blade 2 into the process and promoted the efficiency of remote maintenance.

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