What is the Wideum software package?
The Wideum Software Package is a software suite made up of the Remote Eye, Process Eye and Twin Eye software developed by Wideum itself. The software package allows organizations to execute processes and operations with remote assistance, through information sharing between frontline workers and support departments. This can be done in real time through remote assistance, or either prepared in the form of workflows and maintenance actions. The added advantage of purchasing the package is that only one account is required to do all of this, compared to the 3 accounts you would normally need.
Get immediate live video remote assistance
Remote Eye is a remote assistance solution that works on smart glasses, smartphones and PC’s. The software allows information to be shared between on-site operators and remote experts through live video. The solution has additional features such as live annotations, this allows for help to be provided in a much more visual method instead of simply trying to direct the frontline worker with your voice. File sharing and text messaging, through these options maintenance plans, troubleshooting documents and images can be sent through to evaluate possible solutions. Unique to Remote Eye is the ease with which other people can be added to calls, allowing additional flexibility when experts need to be called in for extra expertise.
The step-by-step workflow for quality assurance
Process Eye is a highly intuitive workflow solution that requires no coding experience and is completely customisable to any process you may have in your organization, allowing it to easily integrate into your processes. Using Process Eye you can very easily digitize and improve the quality of your inspection and maintenance processes. Using the workflow builder each step can now require specific proof and actions in the form of video capture or a screenshot with a comparison to the correct solution. These are automatically added to a PDF report when complete, allowing for better reporting and analysis of maintenance.
Glass to glass remote support to optimize productivity
Twin Eye is a video remote support software that differs from Remote Eye in the fact that it is specifically designed for use between 2 smart glass users, allowing them to communicate handsfree to solve issues they may both be experiencing or wishing to solve. Unique to Twin Eye is that glass to glass calling can occur between different types of smart glasses without issues. Furthermore, users can be better trained, by watching another expert do the exact process in front of them instead of trying to be directed by a remote operator.
Everything at one place
Hardware, software and service
Wideum software provides 3 different smart glass solutions built to improve processes, remote work and more. Wideum software works with the Vuzix M400, Vuzix M4000, Vuzix Blade Upgraded, RealWear HMT-1, RealWear HMT-1Z1, RealWear Navigator 500, Google Glass Enterprise 2, smartphone and tablet. If you purchase the Wideum software in combination with a headset you get a 2,5% discount on your order!